1. Who can take part
Rewards are for account holders. A new account starts with 50 bonus points.
2. Earning points
You earn 1 point for every whole dollar you pay for products, after all discounts (including points) and before shipping and tax. Points are added once the order is paid and ships. Staff test orders earn nothing.
3. Using points
Each point is worth $0.05, so 100 points take $5.00 off. You can use points in steps of 2, up to 1,000 points ($50.00) per order. Normal selections are $0.10 apart; your exact eligible maximum can include an extra point worth $0.05.
Points come off the products only, never shipping or tax, and can be combined with other discounts as long as some product total is left to take them.
4. Points held at checkout
Applying points at checkout holds them for that checkout. They are only spent once your payment is confirmed. Section 5 sets out when held points are used, returned or kept with an order.
5. What happens in each case
5.1 You leave checkout before placing the order
- Points you used:
- Applied points are only held. They return to your balance 30 minutes after you last pressed Apply, or at once if you press Release points.
- Points you earn:
- Nothing is earned; there is no order.
5.2 Your card is declined
- Points you used:
- The points go back to your balance straight away. To try again, place a new order.
- Points you earn:
- Nothing is earned.
5.3 A card payment is started but not finished (an error, a timeout, a lost connection or a closed tab)
- Points you used:
- The points stay with the order in case the payment went through. Once our card processor confirms no money was taken, they come back 30 minutes after the order was placed. If it cannot confirm that yet (for example a payment still being processed), they come back after 24 hours. If the payment did go through, the order is paid and the points are used on it.
- Points you earn:
- Nothing is earned unless the payment is confirmed.
5.4 A Zelle or Cash App order waiting for your payment
- Points you used:
- The points stay with the order while we wait for your payment. They are used once we confirm the payment, or returned if the order is cancelled.
- Points you earn:
- Earned once the order is paid and ships.
5.5 Your payment is confirmed
- Points you used:
- This is when the points are finally spent and leave your balance for good.
- Points you earn:
- Earned when the order ships (or is completed).
5.6 A payment we thought had failed is confirmed later
- Points you used:
- The order is paid, so the points are used on it again. If you have spent them since, your balance can drop below zero until new points cover it.
- Points you earn:
- Earned as for any paid order.
5.7 Your order is cancelled
- Points you used:
- Points used on it are returned to your balance.
- Points you earn:
- Points it earned are taken back.
5.8 A full refund of a card payment
- Points you used:
- Points used on the order are returned to your balance.
- Points you earn:
- All points the order earned are taken back.
5.9 A partial refund of a card payment
- Points you used:
- Points used on the order stay spent.
- Points you earn:
- A matching share is taken back: if a quarter of the payment is refunded, a quarter of the points the order earned (rounded down). Never more than you still have.
6. Expiry
Points currently have no expiry date.
7. Questions, corrections and disputes
Get in touch if your balance looks wrong, if points have not come back after the times above, or if your order is lost, returned, replaced, refunded outside card payment, or disputed with your bank. These cases are reviewed one by one, and any change to your points is made by our team and shown in your points history.