Refund & Return Policy

Your satisfaction matters to us. If anything is wrong with your order, contact Support@azurapeptides.com and we will prioritize getting it resolved.

Because of the sensitive nature of research compounds and the need to maintain strict quality and chain-of-custody standards, all purchases are final and non-refundable — with only the limited exceptions listed below.

Once a product has left our facility, we cannot verify storage conditions and therefore cannot restock items for other researchers.

We will consider a replacement or refund only if:

• You received a product that differs from what you ordered (wrong or missing item), or
• Your order arrived damaged or is materially defective.

In either case, contact us promptly. Where the error is ours, we will replace the item at no additional cost to you and cover reasonable return shipping if a return is required.

Opened, used, altered, or specially handled items cannot be accepted for return under any circumstances, due to the risk of degradation and contamination. Products must be returned unopened and in their original condition.

1. Contact Support@azurapeptides.com within 72 hours of delivery.
2. Include your order number, the reason for the request, and clear photographs of the item(s) received.
3. Our team will review your request and, if approved, send return or replacement instructions.

Unauthorized returns will not be accepted.

Orders may be cancelled only if the request is received before the order has been processed or shipped. Once a tracking number has been generated, the order can no longer be cancelled.

Once a returned item is received and verified (when a return is required), we will issue a replacement or a refund to your original payment method. Approved refunds are typically processed within 5–7 business days. Shipping costs are non-refundable unless the error was on our part.

For all return, refund, or cancellation requests, email Support@azurapeptides.com and include your order number and supporting details.

Placing an order constitutes acceptance of this policy, which forms part of our Terms & Conditions. Requests that do not follow the process above may be delayed or declined.

If there is any problem with your order — a charge you don’t recognize, a missing or damaged shipment, or a product that does not match its Certificate of Analysis — please contact us at Support@azurapeptides.com before opening a dispute with your bank. We respond within one business day and resolve legitimate issues directly, including replacement or refund where warranted under this policy.

Unauthorized or fraudulent transactions are investigated promptly, and confirmed fraud is refunded in full. Chargebacks filed without first contacting support are contested with complete order records, including delivery confirmation and the account holder’s acknowledgments made at the time of purchase. Filing a chargeback on a delivered, as-described order may result in the closure of the associated research account.